The Web Project Manager leads strategic web initiatives that directly drive client recruitment outcomes while maintaining fiscal responsibility for project profitability and team accountability. This role combines advanced project management expertise with an understanding of higher-education web strategy, digital experience design, and CMS-driven websites to execute complex, multi-stakeholder web projects within the higher education landscape.
Duties and Responsibilities:
- Strategic Project Leadership & Client Outcome Management
- Lead comprehensive project planning for Web initiatives, establishing clear milestone maps that align deliverables with client enrollment, engagement, and revenue goals
- Coordinate web project delivery from client onboarding and planning through launch and post-launch support, ensuring a cohesive and high-quality client experience
- Partner closely with Project Leads, Strategists, and across internal teams to ensure project execution aligns with defined client strategy, goals, and success metrics
- Proactively assess and mitigate project risks related to scope, timeline, resourcing, or technical constraints before they impact delivery or client outcomes
- Escalate risks, blockers, or delivery concerns to Project Leads or Account Directors to support proactive resolution and sustained client retention
- Hold internal delivery teams accountable for scope ownership, timeline adherence, and deliverable quality through structured workflows and review processes
- Workflow, Scope & Delivery Management
- Own end-to-end web project scope management, including collaborating with Project Leads on the intake of client requests, feedback consolidation, internal and client routing, approvals, and progression to production or technical teams
- Manage and optimize project timelines and priorities across concurrent web initiatives, ensuring efficient execution, and predictable delivery
Maintain clear documentation of scope fulfillment status, dependencies, and decision points to ensure shared understanding across teams - Ensure internal teams have complete, accurate assets, requirements, and context needed to execute work successfully and efficiently
- Maintain ownership of forecasting and revenue recognition completion for assigned projects
- Advanced Asana & Task Management
- Serve as an advanced Asana power user, autonomously assigning tasks to appropriate team members and managing workflows across project boards and portfolios
- Monitor task progress, milestone completion, and turnaround times to ensure client deadlines are met
- Implement and maintain structured Asana workflows for task management, milestone tracking, and visibility into project health
- Flag delays, dependencies, or risks early and drive resolution through proactive coordination and communication
- Quality Assurance & Delivery Excellence
- Ensure quality control of all final web deliverables, confirming work meets internal standards and client expectations prior to delivery or launch
- Troubleshoot delivery issues as they arise, coordinating with internal teams to resolve efficiently and minimize client impact
- Uphold quality assurance standards across web builds, migrations, updates, and launches
- Communication & Client Coordination
- Serve as the primary communication bridge between Project Leads and internal web delivery teams to execute on client needs
- Maintain open, proactive communication with Project Leads, strategists, and project team members to ensure alignment on scope, timelines, and priorities.
Facilitate transparent, professional client communications that build trust and confidence throughout the project lifecycle
Knowledge/Skills/Abilities:
- Understanding of higher-education web strategy, digital experience design, and CMS-driven websites to support enrollment, engagement, and institutional goals
- Knowledge of common higher-education web platforms and tools, including WordPress, Drupal, HTML/CSS/JavaScript, and SEO best practices to inform delivery decisions and quality standards
- Experience in project management methodologies with the ability to adapt approaches based on web project complexity, technical constraints, and client requirements
- Advanced Asana administration skills, including workflow optimization, custom fields, task dependencies, portfolio-level visibility, and performance reporting
- Ability to manage complex, multi-phase web projects from inception through launch and post-launch support while maintaining scope, quality, and timeline accountability
- Strong organizational and analytical skills, with the ability to define problems, assess information, and drive informed project decisions
- Proven ability to manage multiple projects simultaneously while maintaining delivery quality and internal accountability standards
- Strong collaborator, skilled at aligning cross-functional teams, fostering open communication, and driving shared project success in an autonomous environment
- High levels of initiative, integrity, and autonomy, effectively managing priorities while utilizing guidance and escalation paths when appropriate
- Comfortability in a client facing role
- Experience or interest in using AI tools, with a willingness to learn how AI can enhance efficiency, delivery workflows, and the client experience
- Due to the remote work environment, strong written and verbal communication skills, time management capabilities, and comfort using and switching between multiple technology platforms are required
- Physical requirement: Prolonged periods of being in a stationary position at a desk and working on a computer
Credentials and Experience:
- Bachelor’s degree in Marketing, Communications, Project Management, Web/Digital disciplines, or equivalent life/work experience
- 3–5 years of project management experience with increasing responsibility and complexity
- Minimum 2 years of experience in web, digital, or platform-based project delivery
- Higher education industry experience strongly preferred
- PMP, Agile, or equivalent project management certification preferred