Senior Full Stack Engineer

CoverGo

Location: Turkey, Poland, Belarus, Georgia, Romania
Job Type: full-time
Salary: Unknown
Posted: July 19, 2025

Job Description

Description

Top Reasons To Join Us

Working for the Insurtech Market Leader.
100% Remote
Working with cutting edge technologies (Kubernetes, Terraform, GraphQL etc.) and multiple Cloud providers (AWS/Azure/GCP).

About Us

At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone.

We are a leading global no-code insurance platform for health, life, and P&C.
We’re the winner of the Insurtech of the Year in all of Asia and other awards globally.
We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more.
We're an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world.
We are fully funded and backed by reputable VC funds and strategic institutional investors.
We have a global presence in Asia, EMEA and the Americas.
We’ve grown our annualized revenue by over 30x since January 2021.
We’re constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world.

About the Role

We are seeking a Senior Full Stack Engineer with a strong focus on Support & Observability to join our global engineering support team. This role is ideal for engineers who are passionate about solving complex technical problems, improving system reliability, and delivering exceptional customer experiences.

You’ll be part of the frontline technical team—working directly with customers, troubleshooting and resolving platform issues, and collaborating with engineering teams to improve our systems, tools, and processes. While this is a support-heavy role, solid software engineering skills and strong observability knowledge are essential.

About Support Team

Our Support Team acts as the first line of technical assistance for our customers and internal stakeholders. We not only resolve technical issues but also focus on advocating for customers, enhancing support tools, improving documentation, and collaborating closely with engineering teams to elevate the overall experience.

The team works closely with product and project engineering teams to deliver the best possible experience to our customers at scale, ensuring that solutions are not only reactive but also continuously improved for long-term impact.

What You Will Do

Triage and troubleshoot support issues, when required escalate to project or product engineering teams.
Analyze system behavior using observability tools—logs, metrics, tracing—to diagnose root causes of incidents in distributed systems.
Debug application code (primarily in .NET or NodeJS) and, when required, contribute fixes or code-level solutions.
Take ownership of technical issues by directly investigating and resolving problems at the code level, including identifying root causes and implementing fixes when necessary.
Work closely with our technical stack (AWS, Azure, GCP, Kubernetes, Dapr, Terraform, Temporal, Mongo Atlas, PostgreSQL) and our platform languages (.NET, NodeJS, Java).
Configure enterprise monitoring solutions.
Conduct thorough post-incident reviews to identify root causes and implement preventive measures.
Automate support needs, develop runbooks, improve and maintain support tools.
Participate in infrastructure capacity planning, demand forecasting, software performance analysis and systems tuning.
Understand our product offerings and continuously look for ways to improve the engineering support experience and platform engineering tooling.
Participate in R&D / explorations / automation with AI.
Help define and drive adoption of KPIs such as CSAT, NPS, resolution time, and first contact resolution.
Participate in strategic discussions around customer lifecycle, retention, and satisfaction.
Provide support coverage during the fixed night shift (6:00 PM - 3:00 AM Vietnam Time).

What We Need

At least 5 years of experience in support or full stack engineering with a strong focus on delivery, observability, and cloud technologies.
Strong hands-on experience in software development with modern technologies such as .NET, and React or Vue.js.
Distributed Systems Troubleshooting: Proven track record of diagnosing and resolving complex issues in distributed systems.
Observability and Monitoring Tools: Experience in utilizing observability platforms for metrics, logs, and tracing to pinpoint root causes in microservice architectures.
Exceptional problem-solving skills and ability to take ownership of customer issues through to resolution.
Strong communication and interpersonal skills to build rapport with customers and collaborate effectively with internal teams.
Fluent in English; additional language skills are a plus.
A customer-first mindset—empathetic, responsive, and solutions-driven.
A humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.
Being adept at frequent context switching and working on multiple projects at once with expansive ownership, and ruthlessly prioritize.
Willing and available to work the night shift.

You might thrive in this role if

You prefer short projects where you can go deep and chase a problem down vs. building long-term solutions over many months. You enjoy seeing multiple use cases, understanding the broad landscape, all while going deep on specific issues.
You have previous experience in the insurance or InsurTech space.
You are proficient with customer support platforms (e.g., Jira, Zendesk).
You have proven track record of leading and scaling customer service operations in a fast-paced environment.

Why You'll Love Working Here

International Environment
Competitive remuneration package
Fully Remote
Annual Leave
Annual Performance Bonus
Stock Options after 6 months
Health Insurance
Remote Work Allowance
Company activities and events
Learning and development plan

🎯 Who is this job for?

This position is ideal for a Senior Full Stack Engineer with 5+ years of experience in .NET and React/Vue.js, with a strong focus on observability, support, and distributed systems. Candidates should have hands-on expertise with cloud platforms (AWS/Azure/GCP), Kubernetes, monitoring tools, and excellent problem-solving skills for triaging and resolving technical issues. It's perfect for engineers who thrive in fast-paced, support-heavy roles with customer-facing responsibilities and enjoy improving system reliability.

💬 Potential Interview Questions

How do you approach troubleshooting complex issues in distributed systems?
I utilize observability tools like logs, metrics, and tracing to identify root causes, combined with debugging the application code to pinpoint and resolve issues effectively.
What experience do you have with observability platforms for microservice architectures?
I have hands-on experience configuring and using monitoring tools to collect metrics, logs, and traces, enabling comprehensive insights into system behavior and rapid incident diagnosis.
Describe your experience with cloud platforms and infrastructure as code tools like AWS, Azure, GCP, Kubernetes, and Terraform.
I have worked extensively with multiple cloud providers, deploying and managing services using Kubernetes and automating infrastructure provisioning through Terraform to ensure scalable and reliable environments.
How have you contributed to improving customer support through automation and tooling?
I automate repetitive support tasks by developing scripts and runbooks, build support tools to streamline workflows, and enhance documentation to empower support teams and improve resolution times.
Can you share your experience debugging and fixing code in .NET or Node.js environments?
I debug complex backend issues using local and production environments, write patches or enhancements to fix bugs, and collaborate with engineering teams to ensure stable, maintainable code.
How do you manage working on multiple projects with frequent context switching?
I prioritize tasks based on impact and urgency, maintain clear documentation, and use agile methodologies to manage time efficiently while maintaining focus on high-value deliverables.
What strategies do you use for conducting thorough post-incident reviews?
I analyze incident data to identify root causes, document lessons learned, propose preventive measures, and collaborate with teams to implement improvements to reduce recurrence.
How do you ensure the performance and scalability of support tools and services?
I conduct performance analysis and tuning, monitor capacity and demand forecasts, and optimize system resources while following best engineering practices.
Describe your approach to customer communication and collaboration in a support-heavy role.
I practice empathetic listening, provide clear and timely updates, manage expectations proactively, and collaborate closely with both customers and internal teams to resolve issues efficiently.
Are you comfortable working night shifts and handling on-call responsibilities?
Yes, I am accustomed to night shifts and on-call rotations, maintaining a high level of responsiveness and professionalism to ensure continuous service reliability.

📋 Job Summary

CoverGo is hiring a Senior Full Stack Engineer focused on Support & Observability to join their fully remote global team. You’ll troubleshoot complex platform issues, work directly with customers, and collaborate with engineering to improve system reliability using technologies like .NET, NodeJS, React/Vue, Kubernetes, and cloud platforms (AWS/Azure/GCP). This role requires 5+ years of experience in support or full-stack engineering, strong observability skills, excellent problem-solving, and readiness to work a fixed night shift (6 PM–3 AM Vietnam Time). Enjoy a competitive salary, stock options, health benefits, remote work allowance, and a diverse international work environment in the leading insurtech space.